[Freshdesk + Asana] Convert Tickets into Tasks with One-Click Integration for Status Tracking and Updates!
- DevOps Tec
- 3天前
- 讀畢需時 3 分鐘
已更新：2天前
Easily integrate Freshdesk and Asana to convert tickets into tasks, with full support for tracking and updates.
Today, let’s introduce these two products and the benefits they bring when integrated!
What is Freshdesk?
Freshdesk Support Desk is a cloud-based customer service platform and ticketing system from Freshworks. It allows users to provide customer support through email, phone, chat, Facebook, Twitter, and websites.
Freshdesk offers many benefits:
Customers can easily seek support
Faster response times for customer service teams
Managers can effectively monitor customer satisfaction
To maximize the efficiency of customer service, Freshdesk includes comprehensive features. Key features include:
Custom Portals
Reflect your brand’s theme, empower customer self-service, and provide a unique service experience.
Custom Forms
Customers can submit tickets directly through the website and easily track their ticket status.
Community Forums
Build forums to strengthen self-service while collecting customer feedback.
Knowledge Base
Create a corporate FAQ database to effectively reduce the workload of support agents.
Intelligent Ticket Assignment
Automatically assign tickets based on workload and expertise of agents.
Service-Level Agreement (SLA) Settings
Configure SLAs by plan, region, or product to set appropriate deadlines for different needs.
Helpdesk Reports
Gain insights into individual and group performance using multiple metrics.
In addition to these, Freshdesk supports many more essential ticketing functions. For more details, feel free to contact us!
Extended reading: Freshdesk Support Desk
What is Asana?
Asana is one of the simplest tools for team collaboration and work management.
As a powerful work management tool, Asana helps customers eliminate redundant tasks and maximize work efficiency.
Bring all basic work tools together (content editing, file management, calendar scheduling)
Tasks are the core unit of action in Asana. Users can: create new tasks, duplicate existing ones, merge two tasks, print, or delete them. Task names are listed in the main pane, and clicking one opens detailed information in the task pane.
File view displays all images, documents, and attachments from your tasks or projects in a library-style format.
View the project calendar to track important deadlines and milestones. Users can also use the team calendar for a broader overview and adjust the calendar’s start day in My Settings.
Timeline View
A dynamic view showing how your work fits together. It helps you start projects correctly and finish on time by building visual project plans. Share timelines to gain alignment and adjust plans when issues arise.
Seamless Communication
Use Asana’s messaging to communicate with colleagues and connect directly to work. Messages can be sent to individuals, teams, or projects.
Comment on tasks to ask questions, provide additional information, or share insights. Comments appear at the bottom of the right-hand pane and are visible to anyone with access to the task.
Asana also supports many more features needed for work management systems. For more details, feel free to contact us!
Extended reading: DevOps + Asana
Why Choose Freshdesk + Asana?
By integrating Freshdesk and Asana, teams can track ticket status directly through connected apps. No need to check multiple tools separately—while working in Asana, you can directly view detailed Freshdesk ticket information to ensure consistent customer data.
For example, teams that often work in Asana while tracking customer tickets can add Freshdesk tickets as tasks. This way, they can view ticket status, ticket owner, and request date at a glance, all within the same system and even on the same screen.
How to Connect Freshdesk + Asana?
Here’s how to add Freshdesk support tickets to Asana tasks:
Log into Asana and open the project where you want to enable Freshdesk integration
Click Customize in the top right corner
Scroll to the Apps section and select "+ Add app"
Choose Freshdesk
Click "Add to project" and follow the steps to connect Freshdesk to Asana
Go further by connecting it to a specific Asana task:
In the task detail pane, click "Add Freshdesk ticket at the top"
Paste the Freshdesk ticket URL into the relevant field
The Freshdesk ticket details will appear in the task pane as an app
Note: This integration is built into Asana, but users need a Freshdesk account to use it.
If you have any questions about the above or want to learn more about these products, DevOps offers free consultation services. Feel free to contact our professional consulting team for more information!
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