Privacy Policy

DevOps Tec Sdn. Bhd.

Last updated: January 2026

1. Introduction

DevOps Tec Sdn. Bhd. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website, purchasing our products, or engaging our technical services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data: Name, company name, designation, and contact details.
Contact Data: Email address, phone number, and mailing address.
Technical Data: IP address, browser type, operating system, and activity logs on our website.
Service Data: Information related to the use of our software solutions, maintenance records, and support requests.
Payment Data: Billing information and transaction details when you purchase our products or services.

3. How We Use Your Information

We may use your personal data for the following purposes:

To provide, manage, and support our software solutions and technical services.
To process your orders, payments, and service requests.
To communicate updates, maintenance notifications, and product information.
To improve our website, services, and customer experience.
To comply with legal obligations or respond to lawful requests from authorities.

4. Disclosure of Personal Data

Your personal data may be shared only when necessary:

With our business partners or software principals for license activation and technical coordination.
With service providers or vendors who perform services on our behalf (e.g., hosting, payment gateways).
When required by law, regulation, or court order.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

7. International Data Transfers

Where necessary, your personal data may be transferred and processed outside of Malaysia. We ensure that adequate data protection standards are maintained in such transfers.

8. Your Rights

Under the PDPA, you have the right to:

Access and request a copy of your personal data.
Request correction or update of inaccurate or incomplete data.
Withdraw consent to data processing (subject to legal or contractual limitations).

Requests can be submitted to the contact below.

9. Cookies

Our website may use cookies to improve your browsing experience and collect usage analytics. You may adjust your browser settings to decline cookies, but this may affect website functionality.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

DevOps Tec Sdn. Bhd.
Email: sales@devops.com.my
(Attn: Data Protection Officer)